Policies & Rates

Rates & Seasons :
Two-night standard minimum required.

We require a 3 or 4 night minimum on October, holidays and special event dates.

Call for holiday, October and special event rates.

Rate is based on 2 persons with 1 bedroom/bath use only during value season. If additional bedrooms and/or bathrooms used, there will be an additional charge of $25.00 per bedroom plus tax. The charge applies to all nights reserved.

Certain units do have rates based upon minimum bedroom use and/or will hold maximum occupancy rates.

Rates and conditions are subject to change without notice. Please note that internet rates may calculate incorrectly, call office for correct nightly rate.

Taxes and cleaning fee are not included in rates.

Additional Guest: Additional persons must register at time of arrival and rate will be adjusted accordingly. Additional persons may be accommodated to your unit’s capacity at applicable rates. Due to local fire codes, number of guests cannot exceed maximum number the house will sleep.

Reservations & Payments:
One night’s deposit plus tax & cleaning fee required for reservations of 4 nights or less by Visa or MasterCard.

Two night’s deposit plus tax & cleaning fee required for reservations of 5 nights or more, holidays, and month of October by Visa, MasterCard, Discover or American Express.

If no credit card is used, a cash security deposit will be required. Please call the office for additional details. Damage deposit is refunded by mail within 30 days of departure depending on condition of unit.

Balance due upon arrival (no personal/business checks). We accept Visa, MasterCard, American Express, Discover, Traveler’s Checks, Cash and Money Orders for exact balance only.  If you are using a Pre-Paid Credit or Debit Card, an additional security deposit is required.  please call the office for additional details.

Multiple payments are permitted by credit card, cash, cashiers checks or money orders. Personal checks accepted only if 30 business days prior to arrival date.

Reservations that require changes outside the cancellation policy are subject to a $25.00 service charge for each change made.

In order to prevent any type of credit card fraud our company has the following policy:

Credit card holder MUST be present when checking in and provide the following: valid driver's license or state issued ID along with the credit card the reservation was made with.

If the credit card holder is not going to be occupying the unit (unit being used by another party), the card holder MUST notify our office prior to confirming the reservation and provide the following documentation (not limited to): Faxed copies of the credit card (front & back), faxed copies of the driver's license of the cardholder and signed Auntie Belham's reservation document(s).

Cancellation Policy:

30 days cancellation required prior to arrival date. A service charge of $25.00 of the required deposit is withheld for each reservation cancelled outside given cancellation policy.

Cancellation made less than 30 days prior to the arrival dates will forfeit 100% of deposit.

All reservations for holidays, month of October, and special event dates have a 60 day cancellation policy.

Cancellation policy and "Specials" are subject to change without notice.

Certain dates/events and units have different cancellations, see your confirmation form or call office for further information.

No refunds due to weather conditions, no shows, early departures or late arrivals.

“No Shows” will forfeit prepaid deposit and be charged the entire balance due.

Check-in / Check-out :

Check-In time is 3:00 pm Eastern Standard time. Every effort will be made to have your unit ready but during peak season there may be a slight delay and your patience is greatly appreciated. If you arrive before our 3pm check-in time and your unit has been serviced and is ready for your arrival you may be able to check-in as early as 12 pm.

There are no refunds or adjustments made after check-in.

Check-out is promptly at 11am at the office, NO EXCEPTIONS! There is a charge of $25 for each hour that you are late, larger units will be charged $50 for each hour late. No prorating.

Please call the office for after-hours check-in arrangements. Guest assume all risk for “late arrival”.

Late arrivals can only be allowed for guests with signed rental agreements received by our office prior to your arrival date. Late arrivals should be avoided if possible.

The person the unit is registered to must be the person to check-in unless previous arrangements are made. Keys will only be given to the registered guest once the balance is paid in full.

Keys :
Keys will be issued upon check-in after the balance is paid in full. There is a $50 charge for each set of keys lost or not returned. After hours, if you are locked out of your unit there will be a $50.00 charge for someone to return to the office to issue another set of keys. (Payment due before key is released).

Lost & Found / Damages:
We are not responsible for personal items brought with you or left after your departure.

Items reported by guest after departure will be shipped to you COD if missing item was found. After 30 days of departure, items will be released from our office.

Guest (s) shall be responsible for any property damage, accident, death, injury to any person, or loss sustained by any person, including loss of money, jewelry and other items or personal property, arising out of or in any way related to the Guest’s use of the premises.

Hot Tubs, Jacuzzis, Saunas & Pools
Remember there are certain health risks associated with the use of hot tubs, Jacuzzis, saunas and/or swimming pools.

Each registered guest is responsible for informing their guest of the possible risks using a hot tub.

Each hot tub is sanitized and serviced for correct chemicals after each departing guest.

Hot tubs are for enjoyment only without the use of normal bathing products (soap, shampoo, bath oil, etc.).

Hot tub covers are to be kept on hot tubs at all times unless hot tub is being used.

DO NOT SIT, STAND ON OR MISTREAT any hot tub cover, it will not support any persons weight.  A $400 charge will result in any damages done to hot tub covers.

Consult a physician if you have questions or concerns before the use of a hot tub, Jacuzzi, sauna and/or pool.

Certain units have swimming pool access during summer months.  A pool pass is required for entrance into swimming pools.  Make sure you have your pool pass before leaving the office.  Pool locations vary.

You may call the office during regular business hours with any questions you may have concerning your hot tub.

Certain swim wear may discolor using hot tubs and swimming pools.  Guest takes full responsibility.

Fireplaces :
Firewood and gas for fireplaces is provided in winter months only (October 1- March 1).

Matches, kindling and/or fire starter logs are not provided but can be purchased at most local markets.

Gas logs are not to be rearranged by guest. Cost to reset logs will be charged to the guest.

Driving / Weather Conditions :
Snow tire chains and/or 4-wheel drive vehicles are required during winter months in the event of inclement weather.

Sorry, we cannot provide transportation and tow service.

No refunds given due to weather conditions.

We do not guarantee any road surface condition. Most roads in our area are well maintained but can be curvy and steep.

Some units may have gravel drives and roads. No changes or refunds given due to fear of heights or roads.

For local road conditions, please call: State Highway Department 865-594-5800 or Local 436-5181.

Housekeeping / Linens :
Units are cleaned upon your departure.

There is NO daily maid service.

Bed linens and towels are furnished at all units.  We provide 2 towels and 2 washcloths per bed.  Dirty towels may be returned to the office and exchanged for clean towels during normal business hours.  Most units have a washer and dryer, detergent is not provided.

A starter supply of paper towels, toilet tissue and trash bags are provided. 

Guest MUST ask for sleeper sofa sheets and towels for extra guest upon check-in.  Since each unit is individually owned, all owners do not provide blankets and pillows for sleeper sofas and extras are not kept at the office.  We suggest guest bring pillows and blankets if they will be using the sleeper sofa.

Guest are responsible for cost of damaged or missing towels and linens. (Make-up stains, grease, wine stains, car clean up, etc.)

Cleaning fee of $25 per reservation plus tax.

Before you leave, please leave the kitchen clean, wash all the dishes you used, take the trash out and lock all doors and windows.

Insects :
Each unit is professionally treated by a licensed pest control service for critters and bugs on a regular basis. However, it is the mountains and occasionally critters do make their way inside. No refunds given in these instances.

Guests may occasionally encounter small amounts of lady bugs, flies, bees and etc.

General Information :
Effective March 18, 2008, CERTAIN units allow pets .Please click "Pet Policies" for more information.

No house parties, receptions and/or meetings allowed at properties.

Unit must be registered to and occupied by someone of at least 21 years of age with a valid credit card and ID.

If you stay 6 nights consecutively in the same unit, the 7th consecutive night is FREE.

Each unit is privately owned and are decorated / furnished to suit the owner’s tastes and needs. Do not assume or take for granted that a unit has all of the amenities you require. Amenities are subject to change by each property owner without notice.

Two children under the age of 12 are FREE using one sleeper sofa per unit reserved.  Guest must pick up sleeper sofa sheets at office.  Additional $25 fee per night plus tax for persons age 12 and older to use sleeper sofa.

On rare occasions, cabins/chalets are sold or become unavailable.  Under these, and similar circumstances, reservations may be moved to a similar property.

Accidental Damage Waiver:  Effective January 19, 2009, ALL reservations made on or after 1/19/2009, will incur a mandatory, non-refundable fee of $27.50 plus taxes. 

Tax rate increased to 12.75% as of July 1, 2009.

Gift Certificates available!
Management reserves all rights.

Office Hours :
Monday - Friday :
Office Hours: 8am - 10pm (EST)

Saturday & Sunday :
Office Hours: 9am - 10pm  (EST)

Reservation Phone Lines open until 9:45 pm.

Closed : Thanksgiving Day and Christmas Day

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